Conflict Resolution and Negotiation Skills

Conflict Resolution and Negotiation Skills is a full-day course that provides participants with the skills and strategies necessary to effectively resolve conflict in the workplace for win-win results.

The course is designed to be interactive and highly participative. The facilitator will introduce best practices and use group discussions, peer sharing, and critical analysis of scenarios/case studies to assist participants in assessing and applying the course information.

Note: This course replaces the previous Conflict Management seminar and has been revised to incorporate negotiation skills.

Conflict Resolution
  • Identify their natural conflict style and understand how others will perceive this approach
  • Know which conflict approach suits each situation
  • Describe the stages of conflict and identify symptoms of conflict escalation
  • Explain the difference between conflict management and resolution
  • Apply effective communication strategies to resolve conflict

  • Describe the different negotiating styles, including advantages and disadvantages
  • Create a productive negotiating climate
  • Recognize the negotiation phases
  • Apply questioning techniques to identify real issues
  • Develop a plan for carrying out win-win negotiations

What Attendees Are Saying

“I will take a lot away from this and use the lessons learned in my leadership role.”


“Fantastic! Really glad you offered this course. I learned a lot and am already progressing with a resolution plan.”


“Very helpful. The interactive part of the course was great!”


Kandis Neth, P.Eng.

Kandis holds a Bachelor of Science Degree from the University of Alberta, with a specialization in Chemical Engineering and is certified as a Master Instructor and Adult Educator from NAIT. Kandis is currently pursuing her Masters of Education, specializing in Adult Education. Kandis is a registered Professional Engineer with the Association of Professional Engineers and Geoscientists of Alberta (APEGA). 
Kandis has experience in diverse engineering environments ranging from document control, process control, process engineering and improvement engineering. She specializes in project management and has created and led interdisciplinary project teams. For the past 7 years Kandis has focused on Adult course development, training and facilitation; from lean manufacturing to first aid and safety courses and has restructured policies, procedures and associated documentation for non-profit and for-profit organizations. Kandis joined JUNA Consulting Inc. in 2014 as a "Learning & Development Specialist" to facilitate workshops on basic and advanced skills including; communication, behaviour models, conflict resolution, project management, and leadership to professional clients.