Exceptional Leadership I

Exceptional Leadership I: Managing People and Teams is a full-day course that provides an overview of the skills and strategies necessary to manage effectively.

Note: Participants interested in continuing their leadership training may be interested in Exceptional Leadership Level II.
The course content includes:
  • The difference between a technical and leadership role
  • Behavioural styles and their impact on leadership and communication
  • Characteristics of effective leadership and what makes an exceptional leader
  • Communication strategies, including listening, dialogue, and feedback
  • Motivation strategies, in particular team strengths, limitations, and performance
Upon completion of this course, participants will be able to:
  • Understand the differences between a technical and leadership role
  • Identify the characteristics of effective leadership and what makes an exceptional leader
  • Differentiate between formal and informal leaders
  • Understand their behavioural style and how it impacts the way they lead others, communicate and work as part of a team (self-awareness)
  • List the three communication factors and know how they impact every interpersonal interaction
  • Identify the six levels of listening and how they affect communications, rapport and relationships
  • Use the conversation model to carry out an effective dialogue with others
  • Separate facts, feelings and assumptions to communicate more effectively
  • Provide both positive and constructive feedback to others
  • Set team norms and expectations (preventative strategies for conflict management)
  • Understand the leader’s role in facilitating individual and group accountability, including how to delegate work effectively to others (what to delegate, when, how and to whom)
  • Assess whether a team member’s lack of performance is based on motivational issues
  • Evaluate a team’s performance and identify what needs to change to move towards a high performing team

The course will be of interest to technology professionals who would like to:
  • Enhance their career path
  • Develop or enhance leadership skills
  • Understand how to successfully manage individuals and teams
  • Learn how to communicate effectively as a manager
What Attendees are Saying

“Presentation of good leadership tools applicable in everyday life and workplace.”

“Excellent course, would love to attend more.”

“I was impressed by the way I was challenged from the minute I walked through the door until the time the course was done.”

“The personal reflection by everyone will help me with my career.”


Kandis Neth, P.Eng.

Kandis holds a Bachelor of Science Degree from the University of Alberta, with a specialization in Chemical Engineering and is certified as a Master Instructor and Adult Educator from NAIT. Kandis is currently pursuing her Masters of Education, specializing in Adult Education. Kandis is a registered Professional Engineer with the Association of Professional Engineers and Geoscientists of Alberta (APEGA). 
Kandis has experience in diverse engineering environments ranging from document control, process control, process engineering and improvement engineering. She specializes in project management and has created and led interdisciplinary project teams. For the past 7 years Kandis has focused on Adult course development, training and facilitation; from lean manufacturing to first aid and safety courses and has restructured policies, procedures and associated documentation for non-profit and for-profit organizations. Kandis joined JUNA Consulting Inc. in 2014 as a "Learning & Development Specialist" to facilitate workshops on basic and advanced skills including; communication, behaviour models, conflict resolution, project management, and leadership to professional clients.