Digital Communications

Learning Objectives

Upon completion of this course, participants will be able to:

  • Appreciate the importance of following effective digital communication guidelines
  • Write clear, concise, courteous, and professional electronic messages
  • Apply digital communication best practices at work 

Target Audience

Employees at all levels within an organization


Approx. 11 minutes


What is Digital Communication (DC) Etiquette?
Why It Matters

  • Business Impact: Statistics

Email Dos & Don’ts

  • When Email Should & Should Not Be Used
  • Structuring Emails

Email Best Practices

  • Using Tombstone Info
  • Creating Subject Lines

Editing Your Emails

  • 7 Cs of Communication
  • Texting and Other DC Best Practices
  • When Texting Should & Should Not Be Used


Members Non-Members
$25.00 $50.00

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