Digital Communications

Learning Objectives

Upon completion of this course, participants will be able to:

  • Appreciate the importance of following effective digital communication guidelines
  • Write clear, concise, courteous, and professional electronic messages
  • Apply digital communication best practices at work 

Target Audience

Employees at all levels within an organization

Length

Approx. 11 minutes

Agenda

What is Digital Communication (DC) Etiquette?
Definition
Why It Matters

  • Business Impact: Statistics

Email Dos & Don’ts

  • When Email Should & Should Not Be Used
  • Structuring Emails

Email Best Practices

  • Using Tombstone Info
  • Creating Subject Lines

Editing Your Emails

  • 7 Cs of Communication
  • Texting and Other DC Best Practices
  • When Texting Should & Should Not Be Used

Price

Members Non-Members
$45.00 $75.00

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