Understanding Generational Differences

Learning Objectives

Upon completion of this webcast, participants will be able to:

  • Appreciate the different characteristics of each generation
  • Understand where tension comes from due to different expectations
  • Interact more effectively with people from all generations

Targeted Audience

  • Leaders/people managers (especially for graduates of ASET’s Exceptional Leadership Courses)
  • All employees


Approx. 22 minutes


What are the Different Generations in the Workplace Today?

  • Generation Group Names & Birth Dates
  • Workforce Statistics & Forecasts

Values of Each Generation

  • Background, Context & Shaped By
  • Descriptors, Key Words & Phrases
  • Common Characteristics

Generation “Gaps” in the Workplace

  • Approaches to Work (Hours of Work, Use of Technology, Career Paths, etc.)
  • Communication Styles & Interaction Preferences
  • Motivators & Stressors

Closing the Gap – Management Best Practices

  • Recruitment & Orientation Tips
  • Rewards & Retention Strategies
  • Performance Management & Feedback


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