Understanding Generational Differences

Learning Objectives

Upon completion of this webcast, participants will be able to:

• Appreciate the different characteristics of each generation
• Understand where tension comes from due to different expectations
• Interact more effectively with people from all generations

Targeted Audience

• Leaders/people managers (especially for graduates of ASET’s Exceptional Leadership Courses)
• All employees

Length

Approx. 22 minutes

Agenda

What are the Different Generations in the Workplace Today?

• Generation Group Names & Birth Dates
• Workforce Statistics & Forecasts

Values of Each Generation

• Background, Context & Shaped By
• Descriptors, Key Words & Phrases
• Common Characteristics

Generation “Gaps” in the Workplace

• Approaches to Work (Hours of Work, Use of Technology, Career Paths, etc.)
• Communication Styles & Interaction Preferences
• Motivators & Stressors

Closing the Gap – Management Best Practices

• Recruitment & Orientation Tips
• Rewards & Retention Strategies
• Performance Management & Feedback

Price